Refund policy
Return Policy
Due to the digital nature of our products, all sales are final and we do not offer returns or refunds once a purchase has been completed.
Digital products are delivered instantly and cannot be returned, revoked, or exchanged.
If you experience any issues accessing or using your product, or feel something is not working as intended, please contact us at lukeryanmedia@gmail.com and we will do our best to assist you.
Issues & Support
Please review your order carefully before purchasing. If you encounter a technical issue, file error, or incorrect download, contact us at lukeryanmedia@gmail.com and we will help resolve the issue promptly.
Non-Returnable Items
All products sold on this site are digital downloads. As such, they are non-returnable and non-refundable, including but not limited to:
- Presets
- Templates
- Transitions
- Digital assets
- Downloadable files
We do not offer refunds for change of mind, lack of use, or incompatibility due to unsupported software versions.
If you are unsure whether a product is right for you, please review the product description carefully or reach out before purchasing. Contact for more information.
Exchanges
Because all products are digital, exchanges are not available.
European Union Customers
In accordance with EU consumer protection laws, the 14-day cooling-off period does not apply to digital products once the download has begun, which occurs immediately after purchase.
By completing your purchase, you acknowledge and consent to immediate delivery and waive your right to withdrawal.
Contact
If you have any questions or need assistance, you can always contact us at lukeryanmedia@gmail.com.